“WITH CRIBL, WE’RE PARTNERS. THIS MEANS WE SHARE OUR PROBLEMS, WE SOLVE THEM TOGETHER. IT DOESN’T MATTER WHO HAS THE ISSUE, WE ADDRESS IT TOGETHER. WE GO THE EXTRA MILE TOGETHER.”
“The goal is to come up with a solution for the customer. It’s not about the numbers, it’s about the solution. When it becomes about the numbers, then you lose the customer’s trust.”
“The companies we serve must make quick decisions based on their data. They need to trust that the correct data is being gathered; it’s critical.”
“It takes data engineering to get the data in, and data scientists to get the insights out. You have the intelligence in your company, it’s what makes you different, it’s what helps you make better choices.”
This is what the folks at Concanon call “The evolution of insight,” a methodology that reflects the goal of every organization they serve: to get data in and insights out. Concanon’s approach and products get actionable intelligence in the hands of their customer right away, but the relationship they build with the customer is based on a longer-term vision for enabling that customer to raise revenue, lower costs and doing so while leveraging all the business-generated data.
As a longtime Splunk reseller and subcontractor, the Concanon team is extremely knowledgeable about the power of Splunk Enterprise.
“Splunk is a fantastic forensic system. You dump a bunch of data in and ask it questions, it’s a detective. But you also need cops on the beat, who can act while the data is streaming in.”
“Stream is the streaming solution that empowers us to deliver on our trust premise. It’s the next tentpole technology in data analytics; the schemaless data problem is solved by Splunk, but there are many kinds of data, many formats and sources. You need a universal translator to deliver the right data to the right place, and that’s Stream.”
“Everybody at Cribl is extremely responsive. It’s clearly a partnership, super collaborative, a real team effort as to how we best serve the customer, meet the customer where they are.”
“No one on my team feels anxious about getting the support needed to serve the customer. Working with Cribl, whoever is handling the customer face to face knows they will be supported through the whole system; there’s always great communication.”
“The team at Cribl works with us to deliver on our trust model and ensure an insanely satisfying customer experience so our customers keep us engaged to address the next most important problem they face.”
And that experience is built by sharing the responsibility of serving that customer.
After all, it’s about customers first. Always.
Cribl makes open observability a reality for today’s tech professionals. The Cribl product suite defies data gravity with radical levels of choice and control. Wherever the data comes from, wherever it needs to go, Cribl delivers the freedom and flexibility to make choices, not compromises. It’s enterprise software that doesn’t suck, enables tech professionals to do what they need to do, and gives them the ability to say “Yes.” With Cribl, companies have the power to control their data, get more out of existing investments, and shape the observability future. Founded in 2017, Cribl is a remote-first company with an office in San Francisco, CA. For more information, visit www.cribl.io or our LinkedIn, Twitter, or Slack community.