Search Activation Service Brief Overview

Embark on a transformative journey with the Cribl Search Activation Service, designed to empower your organization by leveraging the innovative capabilities of Cribl Search. This service facilitates a seamless integration of Cribl Search into your existing data ecosystem, enabling you to explore, discover, and analyze your data like never before. Directly at its source, across multiple clouds and systems, Cribl Search optimizes your data interaction by making it more efficient, cost-effective, and powerful.

How It Works

Upon initiation, our Cribl Search experts will collaborate directly with your teams, guiding you through the essential steps to harness the full potential of Cribl Search. Through personalized sessions, your team will learn to:

• Build effective searches and dashboards tailored to your unique data needs.

• Transition smoothly from your current data analysis tools, enhancing and expanding your capabilities without disrupting existing operations.

• Develop new search capabilities that tap into live data across varied platforms and vendors, offering unprecedented access and insight.

This hands-on approach not only boosts your operational efficiency but also culminates in the delivery of fully operational searches and dashboards for continued use. These tools will provide your team with ongoing capabilities to efficiently manage and analyze data, ensuring a deep understanding of the tool’s strategic benefits. The service is delivered remotely, ensuring flexibility and continuous support throughout your Cribl Search journey.

If not mutually agreed upon in writing, the start date for the Search Activation Service will be within one (1) week of Cribl’s acceptance of the Customer’s purchase order for the Search Activation Service. The parties will determine a suitable schedule for remote work after their first meeting based on the prescribed schedule below.

The hours listed in the Hours column in the Prescribed Schedule are only estimates for the time required to achieve the task, not the hours that Cribl will provide services.

Activation Scope

The Activation scope is composed of the following scope. The number of sessions for this Activation is approximately fourteen (14).

Prescribed Schedule

Terms and Conditions

Cribl, or an authorized partner, will provide the services as described in this Service Brief and subject to the applicable Order Form and Subscription Services Agreement, or other applicable agreement in place between Cribl and the Customer.

Out of Scope

The following are out of scope items:

• Onboarding Data into Cribl Stream, Edge or object storage

• Performance testing and benchmarking of the platform

• Product training outside of guidance during working sessions

• Any services or activities other than those explicitly specified in this Service Brief

Service Expiration

The Customer has a period of ninety (90) days starting from the start date for the Search Activation Service to schedule and utilize the Search Activation Service (“Service Period”). Unless approved by Cribl, the Search Activation Service will terminate automatically at the conclusion of the ninety-day period. Any unused portion of the Search Activation Service is non-refundable and non-creditable. Cribl may deliver Search Activation Services after the end of the Service Period if the Customer provides written notice at least thirty (30) days before the end of the Service Period and Cribl agrees to provide Search Activation Services after the end of the Service Period.

Requirements

To ensure delivery of Search Activation Services as described in this Service Brief, Customer must:

• Provide sufficient sample data containing no personal data for the consultant to work offline for Use Case development when applicable

• Attend scheduled meetings ranging from one (1) to four (4) hours

• Complete prerequisites work prior to scheduled meetings

• Bring subject matter experts (SMEs) to meetings to assist with integration of Cribl Products in Customer’s environment

• Validate Use Cases and provide feedback about deployment in a timely manner

Scheduled Meetings

Cribl may perform the services described in this Service Brief during mutually agreed upon scheduled meetings with Customer. Customer agrees to provide at least forty eight (48) hours’ prior written notice to cancel, reschedule, or otherwise change the length of a scheduled meeting. If Customer fails to provide such notice, Cribl may charge customer for the full price of the originally scheduled meeting.