Support & Success

Our fun and friendly support engineers are ready to help.

We're here to help

When $H!T hits the fan, we’ve got you covered.

Getting Started

Guides to help you get started with Cribl Stream, Edge, and Search

Cribl Docs

When you want to do it yourself
aka RTFM

Cribl Community

A Cribl Community Slack channel so you can connect with other users. Need a login?

Cribl University

FREE Cribl training and official certification center

Cribl Curious

The place to ask questions, find answers, and share best practices

Self-Guided Trials

Step-by-step guidance to help prove the value of your use cases

Stream Reference Guide

An intro to basic concepts and commonly used functions for Cribl Stream

GitHub Repos

GitHub repos for updated demo and training content

Docker Hub

Docker hub for the latest published Cribl Stream containers

Cribl Support Portal

The Cribl Support Portal is available to our licensed customers via an email invitation.

Cribl Suite Editions

Cribl offers multiple editions of our suite of products. Levels of support vary based on how much data you process and which offering you choose.

Community

Free*

Included in the Free plan:

Enterprise

Standard

Everything in Free plus:

Enterprise

Everything in Standard plus:
*If your free cloud account hasn’t processed data in 30 days, or if you haven’t logged into your account in 30 days, it will automatically be purged.

Try Cribl products in the cloud!

Which support option is right for you?

Community
Enterprise
Free
Standard
Enterprise
Availability
Best Effort
9AM ET – 8PM ET
(excluding US public holidays)
24 x 7
Initial Response Time
Best Effort
4 hours
2 hours
Fix Turnaround Time
Best Effort
48 hours – Next Release
48 hours – Next Release
Slack Community
Sandbox Courses
Access to Docs
Case Submission
Phone Support
Private Slack with Support Engineers

Try Your Own Cribl Sandbox

Jump in a Sandbox and experience the power of Cribl’s suite of products for yourself! Use pre-built integrations connecting sources and destinations.