The video features a cloud engineer named Sam Abdallah, who has been in the industry for 25 years and a cloud engineer for about 10 years. He works in cloud engineering for a company with about 4,000 employees located in Massachusetts.
His company has been using Cribl for over a year, specifically Cribl Search.
The main use cases for Cribl are:
Cribl Search, which allows them to search for logs and metrics for their cloud engineering data.
Dashboarding, alerting, and the ability to save searches to rerun on a scheduled basis.
The features of Cribl that the speaker likes the most are:
The ability for in-place searching of their logs, meaning they do not have to move the logs outside of their cloud. This satisfies privacy compliance requirements.
Minimal complexity, as the data does not move from where it lives, avoiding the cost and complexity of moving and processing data.
Cribl is also described as great at handling a variety of log volumes because it is scalable and uses a scalable infrastructure.
Cribl Search has optimized the operations team's time and efficiency. They are able to troubleshoot and find customer issues in a minimal amount of time. It allows them to look back three months for specific issues, which took a lot longer with other tools. The biggest return on investment is the minimization of time for the operations team. The speaker estimates that they save about three hours per engineer.
Cribl stood out among major industry tools because it is more cost-effective and because it was one of the only tools that allowed them to keep the data in their cloud due to privacy and compliance concerns.
The speaker evaluates the customer service as "superb". They found Cribl support very responsive, usually getting a response within an hour when they created a ticket, and they were able to work with the support team until the issues were resolved.