Activation Service Brief Overview

Implementing a new tool or service can be intimidating, but it doesn’t have to be. With Cribl Activation Service Brief, your teams will learn the fundamentals of deploying Cribl and develop the necessary skills to maximize usage. They’ll get first-hand experience on how to navigate through various key features, understand what makes for successful use cases, and at the end of 90 days, they’ll walk away empowered with knowledge on how best to optimize Cribl Products to help reach your organization’s data goals.

Activation Services Briefs are delivered remotely. A dedicated expert will be assigned to your organization and will personally guide you and your team through every step of deployment.

How It Works

Cribl will provide the service activities described in the Activation Scope. Service activities will be delivered remotely by Cribl-certified consultants. Due to the nature of the work and the need for access to systems, we require Customer to join virtual sessions and engage with their required teams. To prepare for each meeting, Cribl will provide agendas in advance with information such as which team members should join based on the topics covered.

If not mutually agreed upon in writing, the start date for the Activation Service Brief will be within one (1) week of Cribl’s acceptance of the Customer’s purchase order for the Activation Service Brief. The parties will determine a suitable schedule for remote work after their first meeting based on the prescribed schedule below.

The hours listed in the Hours column in the Prescribed Schedule are only estimates for the time required to achieve the task, not the hours that Cribl will provide services.

Activation Scope

The Activation scope is composed of the base scope and five (5) Customer-chosen Use Cases. The number of sessions for this Activation is approximately forty (40).

Prescribed Schedule

Terms and Conditions

Cribl, or an authorized partner, will provide the services as described in this Service Brief and subject to the applicable Order Form and Subscription Services Agreement, or other applicable agreement in place between Cribl and the Customer.

Out of Scope

The following are out of scope items:

• Custom scripting to pull or push data sources

• CI/CD or automation of deployment of Cribl infrastructure

• Installation or configuration of OS and/or container deployments

• Modification to customer firewalls or network load balancers

• Backup and recovery of the Cribl implementation

• Daily maintenance of the Cribl implementation

• Performance testing and benchmarking of the platform

• Product training outside of guidance during working sessions

• Any services or activities other than those explicitly specified in this Service Brief

Service Expiration

The Customer has a period of ninety (90) days starting from the start date of the Activation Service Brief to schedule and utilize the Activation Service Brief (“Service Period”). Unless approved by Cribl, the Service will terminate automatically at the conclusion of the ninety-day period. Any unused portion of the Activation Service Brief is non-refundable and non-creditable. Cribl may deliver Activation Service Briefs after the end of the Service Period if the Customer provides written notice at least thirty (30) days before the end of the Service Period and Cribl agrees to provide Activation Service Briefs after the end of the Service Period.

Requirements

To ensure delivery of Activation Service Brief as described in this Service Brief, Customer must:

• Provide sufficient sample data containing no personal data for the consultant to work offline for Use Case development when applicable

• Have Customer hardware installed and operational prior to the first Activation Service Brief session

• Attend scheduled meetings ranging from one (1) to four (4) hours

• Complete prerequisites work prior to scheduled meetings

• Bring subject matter experts (SMEs) to meetings to assist with integration of Cribl Products in Customer’s environment

• Validate Use Cases and provide feedback about deployment in a timely manner

Scheduled Meetings

Cribl may perform the services described in this Service Brief during mutually agreed upon scheduled meetings with Customer. Customer agrees to provide at least forty eight (48) hours’ prior written notice to cancel, reschedule, or otherwise change the length of a scheduled meeting. If Customer fails to provide such notice, Cribl may charge customer for the full price of the originally scheduled meeting.