Observability for the elevated store era

As you replatform ecommerce, roll out retail media, and experiment with AI shopping journeys, an observability control plane keeps every experience monitored, efficient, and ready for what comes next.

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Challenge

Elevated journeys, elevated complexity

A modern retail ecosystem now spans flagship stores, regional shopping destinations, apps, websites, membership programmes, credit services, retail media, and emerging AI shopping channels. Each new fascia, platform, and partnership adds telemetry, tools, and dashboards. Without a unifying layer, teams see fragments of the customer journey, costs creep up, and issues in one channel ripple across many before anyone has the full picture.

The Solution

One observability layer for every fascia

An observability control plane sits upstream of monitoring and analytics tools to standardise, enrich, and route telemetry from stores, ecommerce, membership, retail media, and AI driven journeys. Data is shaped once and delivered with intent to the right teams, so you can support ambitious digital elevation and store investment while keeping performance, cost, and customer experience under control.

Connect store and digital signals

Bring telemetry from ecommerce platforms, apps, in store devices, and payment journeys into one policy driven pipeline so digital and retail teams can see the same customer experience story end to end.

Keep new platforms visible from day one

Plug modern commerce, membership, and personalisation platforms into a shared observability backbone so every new launch is observable from day one without custom point to point integrations.

Support AI and retail media safely

Monitor new AI shopping agents and retail media screens with the same observability layer, so issues are spotted quickly and performance is tied back to the underlying platforms that power each experience.

Control cost as data grows

Filter, sample, and transform telemetry before it reaches observability tools so you pay for high value signals, not every duplicate clickstream or noisy event across brands and regions.

Cribl Stream 101

Drowning in telemetry? Data grows 28% yearly while indexing costs up to 100× block storage. See how Cribl Stream shapes data before ingest — enrich, reduce, and route by value. Migrate SIEMs faster, cut spend, and improve MTTR without ripping and replacing. Watch practitioners take control.

Customer success story

Vodafone dials up business insights with Cribl Stream

“This solution gives you visibility right away, instead of having to do something complicated. It’s easy to have it up and running. It’s the only solution that lets you implement observability quickly and easily.”

Mina Yacoub
Autonomics and Analytics Engineering Lead

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CUSTOMER TESTIMONIALS

Reshaping our customer’s data management strategy

Hughes Network Systems

Hear how Hughes Network Systems is using Cribl to tap into multiple use cases including having the ability to send data to their vendor of choice, mask data in flight, or search data in place.See full story

Service Now

Supporting Service Now’s ability to filter out events, Cribl helped their team drastically reduce data in Splunk.See full story

Cox Automotive

Deliver precise data, drop waste, cut complexity. Cribl simplifies pipelines with choice, flexibility, control, fidelity, savings.See full story

Key capabilities for modern retail observability

JOURNEYS

See the full customer path

Connect telemetry from browsing, checkout, membership, and fulfilment so teams understand how issues in one step impact the overall experience.

OPTIMISATION

Tune ingest for every platform

Send detailed data where it is needed for deep analysis and lighter streams where high level monitoring is enough, keeping cost aligned to value.

GOVERNANCE

Protect data as it moves

Apply masking, redaction, and routing policies to customer and payment telemetry in motion so sensitive information is handled consistently across brands.

AGILITY

Launch faster with less risk

Onboard new fascias, regions, and digital partners into the same observability backbone instead of rebuilding logging and monitoring patterns each time.

Cribl + Computacenter

Modern observability, delivered

Computacenter and Cribl work together to design observability control planes for complex retail ecosystems, helping teams support elevated stores, new digital platforms, and AI journeys with reliable, cost smart visibility.

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