IT automation helps healthcare companies adjust to pandemic

Amid the upheavals of the COVID-19 pandemic in 2020, two healthcare firms turned to IT automation tools to weather the crisis.

As with many companies, the pandemic prompted Healthfirst, a not-for-profit insurance provider in New York, and Accuhealth, a telehealth startup in McAllen, Texas, to accommodate a shift to remote work. For these companies, however, that work was different from the average business — not office employees signing on to a VPN to work from home, but rather patients seeking medical information and physicians treating patients without risking in-person visits.

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